At Stryker Radios, we stand behind the quality of our products. Please review our return policy carefully before initiating a return.Eligibility for ReturnsYou have 20 calendar days from the date of delivery to request a return for parts or accessories purchased directly from Stryker Radios.To qualify for a return, all of the following conditions must be met:
- Item must be unused
- Item must be in original, unopened packaging
- Item must be in the same condition as received
- Proof of purchase is required
Returns that do not meet these criteria may be refused.Items Not Eligible for ReturnThe following items are not eligible for return:
- Used, installed, or altered items
- Items missing original packaging, manuals, or accessories
- Items damaged due to misuse or improper installation
- Clearance or final-sale items (if applicable)
- Radios or complete radio units
- Items not purchased directly from Stryker Radios
If you purchased your item from a third-party retailer or dealer, please contact them directly regarding their return policy.How to Start a ReturnTo request a return, please contact us with the following information:
- Order number
- Item(s) you wish to return
- Reason for return
Once approved, you will receive return instructions. Do not send items back without authorization, as unauthorized returns may not be accepted.Return Shipping
- Customers are responsible for return shipping costs
- Original shipping charges are non-refundable
- We recommend using a trackable shipping method, as we are not responsible for lost return shipments
RefundsAfter we receive and inspect your return, we will notify you of the approval or rejection of your refund.If approved:
- Refunds are issued to the original payment method
- Please allow 3–7 business days for processing, depending on your payment provider
Defective or Damaged ItemsIf your part or accessory arrives damaged or defective, please contact us promptly with photos and your order number. We will work with you to resolve the issue as quickly as possible.Contact InformationIf you have any questions regarding this return policy, please contact Stryker Radios Customer Support through our website.